Returns and warranty
What happens when something is wrong with a Geek Bar order, and what can come back.
| Disposable dead on arrival | Tell us within 48 hours of delivery. We replace it. |
|---|---|
| Wrong or damaged item | Tell us within 48 hours of delivery. We replace it. |
| Leaking, unused BRK pod | Tell us within 48 hours of delivery. We replace it. |
| BRK device fault | 30-day warranty from delivery |
| Sealed, unopened device or pod | Return within 14 days of delivery. You pay the return shipping. |
| Opened disposable or pod, any Salt e-liquid | Final sale |
How to make a claim
- Message us in the live chat or by text with your order number, within the time in the table.
- Send a clear photo or short video of the problem.
- Keep the item and its original packaging. We may ask for it back.
- Wait for our approval before you send anything. Items sent back without approval are refused.
What counts as dead on arrival
A disposable or pod that will not fire, charge or light up the first time you use it. Check the troubleshooting guide and the charging guide first, because some faults clear with a charge.
Replacements for items that arrive dead, damaged or wrong ship free. If that flavour or device is not available, you can choose another or take a refund.
BRK device warranty
The reusable BRK device is covered for 30 days from delivery against manufacturer defects: charging, battery and firing faults.
The warranty does not cover drops, water or liquid damage, misuse, modification or normal wear. Pods are covered under the 48-hour terms above, not the warranty.
Returning a sealed item
A device or pod you no longer want can come back within 14 days of delivery, sealed, unused and in its original packaging. Ask us first, and we send the return address with our approval. You pay the return shipping, and the original shipping is not refunded.
Final sale
Opened disposables and pods, and all Geek Bar Salt e-liquid, are final sale. They are consumable products, and an opened one cannot be checked or sold again. The only exception is an item that was dead on arrival.
Refunds
We inspect a returned item and tell you the result. An approved refund goes back the way you paid, within 10 business days. Your bank can take a little longer to show it.
Nothing here limits the rights you have under the consumer protection law of your province.
Questions, answered
- Can I return a Geek Bar?
- A sealed, unopened device or pod can come back within 14 days of delivery. An opened disposable or pod is final sale unless it was dead on arrival.
- What if my Geek Bar does not work?
- Check the troubleshooting guide first. If it still will not work on its first use, tell us within 48 hours of delivery and we will replace it.
- Is there a warranty on Geek Bar devices?
- The reusable BRK device has a 30-day warranty against manufacturer defects. Disposables and pods are covered on arrival, for 48 hours from delivery.
- How long does a refund take?
- Within 10 business days of the return being approved, back the way you paid.
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CAD prices and Canada-wide shipping.
